Hugo is a burly brown-eyed brown-skinned man with curly black hair and a beard, wearing dark blue overalls over a light blue t-shirt. In Hit the Road when leaving for vacation Burt hands him the keys to the house and says "the usual". The truck Hugo and his friend arrive in has 2 crossed hammers on it, strongly indicating they are here to repair the damage that Coop and Kat inflicted on the home in their preceding battle.
Hugo mentions to his taller companion that the Burtonburger's House is putting his kid through college, causing his co-worker to chuckle.
It is unknown who does his voice.